FAQ

If you’re not happy with anything you’ve bought make sure you send it back within twenty-one days of purchase.

We can offer a full refund on any items purchased on www.thruapparel.com.

All returned items must be in original condition; unworn, unwashed, and with all the tags attached.

Proof of purchase is required for all returns or refunds.

Unfortunately, we cannot cover or refund the cost of any return shipping.

Any bralettes, swimwear, gift cards, sale or promotional items, or items bought with store credit are not eligible for return, exchange, or refund.

All refunds will be issued to original forms of payment.

All returns and refunds will be processed once our customer care team receives your returned package.

Thru is not responsible for any lost returns. We recommend using a carrier that can provide tracking information.

Thru monitors returns to identify any potential misuse or abuse of our return policies.

We reserve the right to refuse service.

All returns should be made within twenty-one days. Anything sent to us outside of the twenty-one day period will be sent right back.

Sorry, anything purchased as part of a sale or promotion is final. Make sure you check out our size guide or reach out to our customer care if you have any questions about size or fit.

We can’t accept returns or issue refunds without any proof of purchase.

We size all our items in line with our size guide below. Some products are made with different materials and can sometimes feel or fit different. If you’re unhappy with anything, you can return it in line with our standard return policy.

Leggings measurement

Sports bra measurement

Top measurement

Measuring your overbust

Measure around the fullest part of your breast, usually this is the circumference around your nipples.

Measuring your underbust

Measure around your chest just below your breast, this is the circumference of your ribcage. 

Measuring your waist

Measure around your waistline at belly button level. This is the smallest area of the waist. 

Measuring your hip

Stand with feet together to take your hip measurement. Measure around the fullest part of your body.

If we don’t have the colour or size you want in stock, you can sign up on the product page to be notified when we do.

We don’t have a physical store at the moment, but you can order multiple items and return anything you aren’t happy with. Subscribe to our newsletter and follow us on social media @ThruApparel to find out when we are doing pop-ups or events, so you can come see our full collection in person.

We stock sizes from XS-L. Make sure you check out our size guide or reach out to our customer care if you have any questions about size or fit.

thru apparel is stretchy, comfy, and accommodating. If you’re in between sizes we’d recommend you go for the smaller size.

Don't be afraid to go hard and get sweaty in your thru, it’s made to endure wear after wear, and wash after wash.

Here are our recommended care instructions:

-Do not dry clean
-Cold wash inside out
-Wash with like colors
-Use mild detergent
-Air dry
-Do not iron any decorative elements

If you’re a new customer you’ll get a welcome discount, as a thank you from us to you! And, if you sign up for our newsletter, you’ll be the first to know about any upcoming releases, sales, or promotions.

We do! Type “gift card” in the search bar above or find them in the store directory. Once you buy a gift card you can enter the recipient’s e-mail. You’ll get an e-mail with a promo code that can type in at checkout. You can keep anything that didn’t spend and use it the next time they checkout.

Unfortunately, the sale of gift cards is final, and we can’t issue any refunds for them.

If you don’t want to hear from us anymore just click the “unsubscribe” link at the bottom of any of our emails. If you need further assistance, email us at info@thruapparel.com